Frequently Asked Questions

Submit your photo and details through the custom order form. Kaye will review your request, reach out to confirm the design details, and walk you through the process before any work begins. You'll have a chance to approve the design before production starts.

Studio K creates a wide range of custom tufted pieces including pet portraits, decorative wall art, rugs, personalized gifts, and abstract designs. If you have a specific idea, reach out — Kaye loves creative challenges.

Studio K takes on a limited number of custom commissions at a time to ensure every piece receives the full attention and care it deserves. If slots are full, you may be added to a waitlist. It's always worth submitting a request to check availability.

Yes! Custom shapes like circles, arches, or irregular silhouettes are possible. Mention your preferred shape in the custom order form or reach out directly to discuss.

Absolutely. Pet portraits are one of the most popular requests at Studio K. Simply upload a clear photo of your pet through the custom order form and Kaye will work from that image to create your piece.

Each piece is handcrafted and interpreted artistically, which means every design is unique and carries a handmade quality rather than a photographic reproduction. The result is a beautiful textured interpretation of your inspiration — something no photograph could replicate.

The best reference photos are clear, well-lit, and show your pet's face directly. Natural lighting works great. Avoid blurry or heavily filtered images. If you have multiple photos you love, feel free to include them all and Kaye can choose the best angle to work from.

Turnaround time depends on the size and complexity of the piece, as well as current commission availability. Kaye will confirm your expected timeline when reviewing your order. If you have a specific deadline, mention it in the form and every effort will be made to accommodate it.

Yes. Studio K will share progress updates and confirm design details with you before and during production so you feel informed and confident throughout the process.

Minor adjustments may be possible depending on where production is in the process. It's important to communicate any changes as early as possible. Once tufting has begun, significant design changes may not be feasible.

Yes. Studio K ships completed pieces safely packaged for delivery across the United States. Shipping details and costs will be confirmed when your order is finalized.

Every piece is carefully packaged to ensure it arrives in perfect condition. Tufted artwork is wrapped protectively and boxed securely before shipping. If you have any concerns about packaging or delivery, reach out directly.

Yes! Local pickup in Austin, Texas is available. Mention this preference when submitting your custom request or in the additional notes field on the order form.

Tufted artwork should be kept away from direct sunlight to preserve colors. For wall pieces, gentle spot cleaning with a damp cloth is recommended. Avoid submerging in water or machine washing. Kaye will include care instructions with your order.

Most Studio K wall pieces come ready to hang with a backing or hanging hardware already attached. If you have specific display needs or mounting preferences, mention them when placing your order.